Privacy Policy
Last updated: June 1, 2025
ANDEYA S.A.S. ("ContableApp", "we", "our") operates the platform available at www.contableapp.com and app.contableapp.com. This Privacy Policy describes how we collect, use, store and protect the personal information of our users and visitors.
1. Information We Collect
Information you provide directly
- Full name, email address, phone number and company information when registering or contacting us
- Payment information (processed securely by third parties like Stripe and PayPal — we do not store card data)
- Content you enter in the platform: reservations, invoices, contacts, messages
Automatically collected information
- IP address, device type and browser
- Pages visited, time on site and actions taken (analytics)
- First-party and third-party cookies (see Cookie Policy)
2. How We Use Your Information
- Provide, maintain and improve ContableApp services
- Process payments and manage your subscription
- Send you service-related communications (confirmations, alerts, updates)
- Contact you with commercial information if you have given consent
- Comply with legal obligations and prevent fraud
- Analyze platform usage for product improvements
3. Information Sharing
We do not sell or rent your personal information to third parties. We share data only with:
- Service providers: Stripe, PayPal, Telnyx, OpenAI, DigitalOcean and Postmark, who process data on our behalf under confidentiality agreements
- Legal requirements: When required by law, court order or competent authority
- Rights protection: To protect the rights, property or safety of ContableApp and its users
4. Data Retention
We retain your personal information while you maintain an active account. Upon cancellation, you may request export or deletion of your data. Certain data may be retained for legal or tax obligations during periods established by applicable law.
5. Security
We implement technical and organizational measures to protect your information: TLS encryption in transit, encryption at rest, role-based access control, two-factor authentication available and encrypted daily backups. However, no system is 100% secure.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data (right to be forgotten)
- Data portability in a readable format
- Object to processing for marketing purposes
To exercise these rights, write to info@contableapp.com .
7. Cookies
We use first-party and third-party cookies. See our Cookie Policy for details.
8. Changes to This Policy
We may update this policy occasionally. We will notify you by email or via a prominent notice on the platform for significant changes. Continued use of the service after notification implies acceptance.
9. Contact
- Company: ANDEYA S.A.S.
- Address: Pedro Moreno 292, Puerto Vallarta, Jalisco, México
- Email: info@contableapp.com
- Phone: +1 (831) 245-4963
- WhatsApp: +52 (322) 157-9145