Never a missed call. Never an untranscribed voicemail.
ContableApp connects your phone number to an intelligent IVR that handles calls 24/7, redirects to available agents and transcribes messages automatically with AI — in Spanish, English or bilingual.
Incoming call flow
Multilingual IVR
Handles calls in Spanish, English or bilingual with pre-recorded voice messages and configurable routes by schedule, available agent or call reason.
Agent Routing
Configure agent lists with priority or cascade. The call bounces to the next available agent if the first does not answer within the configured time.
Call Recording
All calls are recorded and stored securely. Access any client call history from their CRM profile with direct playback.
AI Transcription
Voicemails are automatically transcribed with OpenAI Whisper. The text appears in the client profile alongside the audio, without manual intervention.
Caller Identification
When a known number calls, the system automatically displays their name, last reservation and history. The agent answers already informed.
Reports & Metrics
Call volume by hour, answer rate, average duration, missed calls and cost per call. Detect demand patterns to optimize your team.
Call center by industry
Call Center for Vacation Rentals
A vacation rental agency receives calls from guests with check-in questions, owners asking about their statements and new clients interested in renting. The IVR separates these calls and routes them to the right team — so an urgent maintenance request never gets lost in a sales agent mailbox.
View full solution →Call Center for HOA & Condominiums
Condo owners call to report leaks, ask about their account status or confirm assembly attendance. ContableApp identifies the owner by their number, shows their unit and fee situation to the agent before connecting the call, and automatically logs the request as a ticket if applicable.
View full solution →Call Center for Real Estate
In real estate, speed of response to a lead is critical. When someone calls from a property listing, the IVR identifies them, captures their contact information and automatically assigns follow-up to the agent responsible for that area or property type.
View full solution →Call Center for Hospitality
For hotels and hospitality properties, the call center handles direct reservations, room service requests, amenity questions and complaints. Calls are recorded for quality assurance and the system identifies frequent guests so they receive priority attention.
View full solution →